Your existing number rings your office exactly as today.
During office hours the system waits the delay you set. If a person answers, nothing else happens.
No answer, busy lines beyond your overflow threshold, or after hours: the assistant answers with the required disclosure.
Intent, urgency, safety screen, service area, customer lookup and history.
Windows from your FSM, a hold, then a confirmed booking — or a callback, waitlist or transfer.
Missed calls, estimates, cancellations and old leads move through stages you can audit.
Inbound calls, SMS, missed calls, after-hours and overflow are caught instead of lost. Your staff still rings first during office hours.
HVAC-specific qualification: intent, urgency, service area, customer lookup, deterministic safety screening, replacement signals.
Availability, booking rules, dispatch rules, technician skills, same-day limits and membership priority, applied exactly as you configured them.
Missed calls, unclosed estimates, cancellations, old leads, abandoned forms and bookings, financing and membership opportunities.
Every opportunity moves through Estimated → Contacted → Qualified → Booked → Completed → Invoiced → Collected. Nothing is blended into one number.
A complimentary Revenue Leakage Audit reviews your phone experience, after-hours coverage, booking friction and follow-up funnels — with every finding marked observed or requiring verification.